Complaints Procedure

This complaints procedure page was last updated on 26.02.2026.

Our Commitment to Professional Standards

First Migration is regulated by the Immigration Advice Authority (IAA). We are committed to providing professional, transparent and compliant UK immigration advice in accordance with the IAA Code of Standards.

We aim to deliver clear guidance, accurate documentation preparation and responsible representation at every stage of the immigration process. However, if you are dissatisfied with any aspect of our service, we encourage you to inform us promptly so that the matter can be reviewed and resolved fairly.

Complaints are treated seriously and confidentially.

How to Submit a Complaint

Complaints must be submitted in writing by email or post.

Please include:

• Your full name
• Your application reference (if applicable)
• A clear explanation of your concerns
• Copies of relevant correspondence

Contact details:

Email: contact@firstmigration.com
Post: First Migration Ltd, 83 Victoria Street, London, SW1H 0HW, UK

Our Complaints Handling Procedure

Step 1 – Acknowledgement

We will acknowledge your complaint within 5 working days.

Step 2 – Investigation

A senior member of the firm, who was not directly responsible for the matter (where possible), will review:

• Your file
• All communications
• Relevant Immigration Rules
• Compliance with IAA standards

Step 3 – Written Response

We aim to provide a full written response within 20 working days.

If additional time is required due to complexity, you will be notified.

Escalation to the Immigration Advice Authority

If you remain dissatisfied after receiving our final response, you may refer the matter to the Immigration Advice Authority (IAA).

The IAA regulates immigration advisers in the UK and oversees professional standards.

Website: https://www.gov.uk/government/organisations/immigration-advice-authority

The IAA will normally expect you to have completed our internal complaints procedure first.

Regulatory Standards

As an IAA-regulated firm:

• We comply with the IAA Code of Standards
• We maintain professional indemnity insurance
• We handle client funds appropriately
• We provide services within our authorised level of competence

We are committed to maintaining high standards of integrity, accuracy and professionalism.

Continuous Improvement

All complaints are recorded and reviewed to improve internal processes, communication and service delivery.

Constructive feedback helps us strengthen our client service.