Our Privacy Policy

At First Migration, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time, so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you agree to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to contact@firstmigration.com or by writing to First Migration, 83 Victoria Street, London SW1H 0HW, or you can telephone +44 (0) 203 178 2048.

Who are we?

We’re First Migration, the UK’s leading Immigration Consultancy. We are regulated in the UK by the Office of the Immigration Services Commissioner (OISC), and our registration number is F2000700083. First Migration’s registered address is C/O Diverset Ltd, Ferrari House, 258 Field End Road, Ruislip, England, HA4 9UU.

When and how do we collect information?

We collect information from you when you fill out a form or enter information on our website.

What type of information is collected from you?

The personal information on our website we collect might include your name, telephone number, email address, and information regarding what pages on our website you have accessed and when.

We collect the following pieces of information from our clients to help best fulfil their needs:

  • Name
  • Email
  • Telephone number
  • Date of birth
  • Gender
  • Home address
  • Ethnicity
  • Personally identifiable material, i.e.; payslips, bank statements, utility bills, etc.
  • Copies of your application forms which are submitted to the UK Government.
  • Any other information and documents provided to us as part of your application.

Retaining and deleting personal data

This section sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

We will retain your personal data as follows:

For clients of First Migration, we are legally required to hold your information for up to six years. The files are stored securely, and all information is encrypted via Secure Socket Layer (SSL) technology.

When data is stored on paper, it always kept in a secure place where unauthorised people cannot see it or access it.

  • Paper or files are always kept in a locked drawer or filing cabinet.
  • Data printouts are shredded and disposed of securely when no longer required.

How is your information used?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To send emails regarding your order or other products and services related to your correspondence with First Migration.
  • To send newsletters in relation to the latest developments in the immigration sector, your order or other products and services.
  • To follow up with you after correspondence (live chat, email or phone enquiries).

We review our retention periods for personal information on a regular basis.

How do we protect your information?

  • Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
  • We never ask for Credit/Debit card numbers to be entered into our website.
  • We use regular Malware Scanning.
  • Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.
  • We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
  • All transactions are processed through a gateway provider and are not stored or processed on our servers.

Who has access to your information?

We will not sell or rent your information to any third parties.

We will not share your information with third parties for marketing purposes.

We are required to share your data with our license provider, the OISC. They might ask for us to provide them with a copy of your file for their audit of First Migration.  Please be advised that the OISC has the right to access your information under UK law and are required to keep the information confidential.

How can you access the information we hold about you?

If you wish to access the information we hold on you, you need to contact us by writing to us. Subject access requests from individuals should be made by email, addressed to the data controller at contact@firstmigration.com

Individuals will be charged £10 per subject access request. The data controller will aim to provide the relevant data within 14 days. If for any reason we are unable to provide your data within 14 days, you will be contacted by email.

The data controller will always verify the identity of anyone making a subject access request before handing over or providing any information.

IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it is treated securely. Any sensitive information is encrypted and protected with software encryption on SSL.

Non-sensitive details (your email address, etc.) are normally transmitted over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Use of 'cookies'

Like many other websites, First Migration website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by changing the settings in your browser preferences. Please note that turning cookies off within your browser may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website, so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you agree to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

What are your rights?

You have a right to access your personal information, to object to the processing of your personal information, to rectify, to erase, to restrict and to port your personal information. If you have any concerns about the use of data for these purposes or would like a copy of the data we hold about you, requests should be made in writing to the Data Controller:

Email: contact@firstmigration.com

Further questions?

If you have further questions about how we process individual monitoring data, please feel free to get in touch with us at contact@firstmigration.com.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated on 24th May 2018.